FAQ

How can I get a quote on an order?

If you would like to holla at us please fill out this form with the needed information and we will get back to you as soon as we can.

Where are you located?

We are located in Riverside, CA

How long in advance should I place my order?

Our creations require time (thyme for some recipes) and love. Therefore, you should place your order at least 2 weeks (4 weeks for wedding cakes) prior to the event date. If it is any later, we cannot guarantee that we will accept your order.

I have sent a quote form. Is my order guaranteed?

No, unfortunately our selection process takes after Willy Wonka’s (not everyone can get a golden ticket). However, cheer up Charlie, don’t let that stop you from submitting a form. If we can we will!

Do you require any payment when we place an order? 

Great question! If you are purchasing a cake from the Order page then yes, you have to pay in order for the purchase to go through. However, if you are filling out the form on the Get a Quote page, then no you do not have to pay just yet. If and when your order gets approved you will receive an invoice with payment instructions.

I don’t want garden variety cake. What flavors can you do?

We are your people! We have a wide range of flavors that will suit your adventure seeking tastebuds.

Those flavors seem lovely, but I don’t see one I like. Can you do a custom flavor?

At Wool + Flax, we enjoy trying new things! If you don’t see your flavor here, make note of it in your quote form, or send us an email at thegirls@woolandflax.org and we will do our best to accommodate you.

 

I want a simple vanilla cake, but don't see that as an option. How do I order a vanilla cake?

Here at Wool & Flax we try and stay away from "simple" as much as possible. Because of this we do not make vanilla cake. Our advice? Take a risk, find the adventure buried deep down, and browse our flavors. Although not common, they are worth it. 

Dietary requirements?

Unfortunately, we are not allergy friendly and we do believe in gluten. 

I have an image of the design I want. Can I send you that image and you replicate it?

We do not copy others work, however, we encourage you to send us a photo for inspiration.

Can we have a cake tasting?

Currently, we only provide cake tasting for weddings.

 

Can I have a cake testing if I want to purchase a cake that feeds less than 38 people?

No.

Are cake stands available?

Yes, however they do come with an additional cost. Please specify on your Get a Quote form if you are in need of any.

Do you provide decor? How about installations?

Yes and yes. We love to accent our creations with florals, greenery, and decorative items. There is a rental fee for the use of these items and a charge for labor. Prices will vary from event to event. The cost of installations will depend upon the amount of time and resources that went into creating them. We would love to discuss any of this in further detail with you if need to inquire.     

 

I have a question that was not answered here. What is the best way to contact you?

Do not fret! You can fill out the form under our ‘contact us’ link below.